Delivery
Orders are processed between 9am - 5pm AWST, Monday to Friday. All orders within Australia will be shipped and tracked via Australia post. All international (including New Zealand) orders will be shipped and trackedvia DHL express. Please allow 24 - 72 hours for order processing.
Australia
Complimentary shipping on all orders over $400 AUD
Australia Post Express – Signature on delivery $13.00
Australia Post Express – Authority to leave $10.00
International
Flat rate DHL Express shipping: $30.00-$40.00 (estimated 2-5 business days)
Complimentary DHL Express shipping on all orders over $400 AUD
New Zealand
Flat rate DHL Express shipping: $30.00-$35.00
Complimentary DHL Express shipping on all orders over $400 AUD
International Delivery: Duties and Taxes
Please note Morton Mac will not be held liable for custom clearance fees, duties, foreign taxes, holding times or any other associated import costs that may be enforced on delivery. International delivery costs are not inclusive of duties/taxes that may be applied and charged once the item reaches the destination country. DHL will contact the customer directly to arrange payment.
In the unlikely event the receiver refuses to pay any associated duties/ taxes the shipment will be returned to Morton Mac. All refused shipments will incur a restocking fee of $30.00 AUD. The item (s) will be refunded excluding the full original shipping cost, any import fees/ duty or taxes that may have been enforced on the shipment in addition to the postage cost back to Morton Mac. Once an item has been dispatched, it is the purchasers responsibility. In the unlikely event that an order is misplaced or lost during delivery, it is the purchasers responsibility to contact us and liaise with the appropriate courier service. Please contact info@mortonmac.com.au for further enquiries.
Returns
All items sold are non refundable. Custom items are not eligible for a return under any circumstance. Once an order is confirmed it can not be cancelled. Please email info@mortonmac.com.au with your return request on the day the item is received to ensure it is returned within 7 days of correspondence. Morton Mac will not be held liable for missing or lost returns. We highly recommend using a reliable and traceable postage service. In the event of an exchange, Morton Mac will not be liable or responsible for return freight charges.
In the event that an order is deemed suspicious or potentially fraudulent, we reserve the right to cancel the order at our discretion.
Return eligibility
We are more than happy to exchange an incorrect size or offer a store credit for items that are;
– Unworn.
– In the original packaging (box and tote bag).
– In saleable condition with tags attached.
Items purchased on sale, discount offers, promotional codes or flash sales are eligible for a direct exchange only and will incur a return shipping fee.
Items purchased during a sample sale are final and are not eligible for return.
Returns are not offered for reasons such as a change of mind, change of circumstance or an individual error.
Returns are not offered on items purchased on pre order.
Original freight charges paid are not eligible for refund or credit.
Store credits
Please note that store credits are not redeemable and cannot be used during sales, discount offers or promotional codes. Store credit notes will be valid for 12 months from the time of issue. A credit note can only be used twice. Any subsequent use will be eligible for a direct exchange only. Original freight charges paid are not eligible for refund or credit.
defective item
In the case of a defective item, Morton Mac is not responsible for any loss of profit or consequential loss, however will replace the item or refund the purchase price at its discretion.
International returns
International exchanges will incur a return postage charge.
Pre Order
An item available for “pre order” is one that will be available to dispatch in the near future. The scheduled delivery for a pre order item is an estimate and may vary a few days purchase.
Dress Hire Policy
Morton Mac does not condone purchases made for rental or dress hire businesses. We are dedicated to providing exclusive designs for our customers, and our pieces are intended for personal use only. As such, they may not be rented or used for dress hire purposes.
Sample sale
All sample sale purchases are final. No exchanges, returns or store credits. Please understand there are no allowances for change of mind. Credit notes and exchanges of full price items are not able to be used during a sample sale. Samples may have minor imperfections and or fabric irregularities. Examples of these may be printing imperfections, stitching imperfections, small marks, holes or pulls. Please note that once an order is confirmed it can not be changed or cancelled.